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Hot Wheels™ ID Support
Hot Wheels™ ID Frequently(Updated June 12, 2019)
Welcome to the Hot Wheels™ id FAQ page. Mattel supports principles of safety, and privacy and security by design in producing mixed play experiences, and encourages you take a moment to review answers to some frequently asked questions about Hot Wheels™ id and our privacy and security practices. If you have questions that aren’t addressed on this page, please contact Customer Service.
About Hot Wheels™ ID
What is Hot Wheels™ id?
Who is the intended audience of Hot Wheels™ id?
How does Hot Wheels™ id work?
Do I have to have Smart Track™ and/or the Race Portal to play Hot Wheels™ id?
Do I have to download the Companion App to play Hot Wheels™ id?
How do I put Hot Wheels™ id Smart Track™ Kit together?
Is a companion app required to use Hot Wheels™ id?
Do I need a smart device with Wi-fi to play Hot Wheels™ id?
Do I need a smart device with Bluetooth® to play Hot Wheels™ id?
Is my device compatible Hot Wheels™ id?
Is an account required to use Hot Wheels™ id?
Do I have to provide information before I can use Hot Wheels™ id?
Does a parent have to set up Hot Wheels™ id before a child can play with it?
My cars fly off the track. How do I keep them on?
The endcap isn’t showing up in the Hot Wheels™ id Companion App. Why is it missing?
The endcap pops off when I play a drag race. How do I keep it connected?
Can I use my standard Hot Wheels® tracks with Hot Wheels™ id or does it only work with Smart Track™?
How do I scan my Hot Wheels™ cars into my digital garage?
If I delete the Companion App, will my Hot Wheels™ id still work?
How can I maintain my Hot Wheels™ id game play and progress across different devices?
Does Hot Wheels™ id collect precise location information?
Does Hot Wheels™ id have a microphone?
Does Hot Wheels™ id have a camera?
How does Hot Wheels™ id you identify each car?
Why does Hot Wheels™ id use NFC?
Can Hot Wheels™ id be turned on and off?
Can kids access the Internet with Hot Wheels™ id?
Does the Companion App include in-App Purchases?
Does Hot Wheels™ id or the Companion App include advertising?
Data Privacy and Security
What data does Hot Wheels™ id or the Companion App Collect?
Do the Smart Track™, Race Portal, and Hot Wheels™ id cars collect information from the User?
How does Mattel protect the privacy of its users?
What privacy and security measures does Mattel use to safeguard information for Hot Wheels™ id?
Is Hot Wheels™ id certified by a third party for privacy?
Does Hot Wheels™ id use an age gate to exclude children from using certain features?
How does Mattel ensure that my and my child’s information won’t be used improperly by third parties and service providers?
How can I access, update, or delete information Mattel has about my child in connection with Hot Wheels™ id?
Product Support and Troubleshooting
How do I know if my Wi-fi is working?
I’m having trouble getting my Wi-fi to work. What do I do?
How do I know if my Bluetooth® is working?
I’m having trouble getting my Bluetooth® to work. What do I do?
Will Mattel provide updates for Hot Wheels™ id or its Companion App? If so how?
Do I have to do anything to get updates for Hot Wheels™ id or its Companion App?
If I delete the Companion App, will I still get updates?
How long will Mattel support Hot Wheels™ id?
Who do I contact if I have technical questions or issues?
I can no longer see my car in my garage. How can I fix that?
The Companion App is freezing/crashing. What should I do?
My Hot Wheels™ id cars are registering incorrect speeds.
I keep losing connection between the Race Portal and my smart device.
About Mattel Login and the Parent Portal
What is Mattel Login?
Is Mattel Login only for Kids?
How will I know which Mattel apps, games and websites are Mattel Login enabled?
What is the Mattel Login Parent Portal?
How will I know if my child is using Mattel Login enabled apps, games or websites?
What kind of choices can I make regarding my child’s online activities by using the Parent Portal?
What happens if I delete my child’s Mattel Login account?
How do I delete my account or my child’s account?
What information do is required to sign up for Mattel Login?
Does Mattel Login share my information with third parties?
Are Mattel Login and the Mattel Login Parent Portal certified by a third party for privacy and security?
How do I reset my password?
Is Username the same as Displayname?
Why can’t I choose my display name?
Who is Super Awesome and why are they referenced in the Mattel Login Parent Portal?
Privacy, Terms, Etc.
Privacy Statement: https://www.mattel.com/en-us/privacy-statement
Terms & Conditions: https://corporate.mattel.com/en-us/terms-and-conditions
Cookies & Technologies: https://www.mattel.com/en-us/about-cookies-and-technologies